Contact Center Service

Our company is a collective of amazing people building delightful products to support remote operations.

Choose us because we are eclectic, customer-centric, and with over 15 years of expertise providing BPO services. Our services are leveraged by our automated call systems monitored by highly trained quality assurance support. We stand out because of our dedication to constant development. We focus on providing quality, productivity, and reliable services. Here’s what makes our team unique: Calls answered – 24/7. Customers will receive high standard services, with our seamless call integration and trained specialist to provide a service that brings total customer satisfaction.

Contact Form Demo

Setting up your remote team made easy

We Manage, Enable, and Empower Business Operations.

Our company provides customer-centric business processes and outsourcing solutions for organizations of all sizes and industries. We offer cost-efficient and tailor-made services, focusing on maintaining excellent service and reliable customer care for both office-based and virtual home-based setups. Our BPO services include web and mobile app development, digital marketing support, help desk technical support, customer service, virtual assistance, sales solutions, lead and survey generation, back-office support, and more.

We are a complete outsourcing company committed to consistently providing excellent customer service. We combine the latest technology with the best market practices to build lasting client-customer relationships by providing an outstanding servicing experience.

Remote Workforce, 100% Cost-Effective, Innovative and Skilled Staffs

One - Stop - Business Process Solution

Help Desk Technical Support

Help Desk Technical Support

Our team of experts is here to take care of all your technical support requirements. Our Help Desk and Technical Support solutions deliver high-quality IT services with consistent customer-value delivery. We equip your company with dedicated and experienced IT specialists who can provide excellent customer service in a timely and cost-effective manner.

Help Desk

Dedicated
Virtual Assistant

We also offer a Dedicated Virtual Assistant solution to take care of your personal office needs. Our Virtual Assistant solution provides dependable Admin-Office support with tailor-made packages that cater to your specific requirements. This ensures smooth operations and satisfied clients. We receive, sort, and dispatch daily tasks and set appointments for you. We respond effectively and efficiently to customers' needs with forms, paperwork, emails, communications, inquiries, and more.

AI

AI and Automated Sales Solutions

Our AI and Automated Sales Solutions provide Inbound and Outbound Sales (AI Telemarketing) services, committed to delivering consistent service excellence. Our team combines the latest technology with best market practices to achieve the best results and build lasting business relationships by providing outstanding services. Our Synergistic Team provides 24/7 inbound and outbound phone services with higher quality telephone and web-based customer service and sales operations, lower operating costs, and maximum customer value - all in one place to bring a positive result to your business!

One-Stop

One Stop
Back Office Support

We offer One-Stop Back Office Support to help you run and reduce overall business costs. We provide efficient support for correspondence management, post and dispatch transactions, quality procurement, and process fulfillment. Our experienced team can handle your outsourcing account management, data processing, enrollment, order tracking, and claims support, with customizable HR services based on the type of workforce you need. We are here to give you confidence in your customer relations and overall alignment of high-level maintenance for employee engagement.

Our Solutions

Call center back office support

In Bound Back Office Support

Call blending inbound calls with outbound campaigns – in a flexible way that supports peaks. We do not restrict the number of inbound lines and lets you configure an overflow-team, which will help with inbound calls during peak times
Real Time Analytics

Real-Time Analytics

We provide a dedicated Campaign Manager, & all our project implementation comes with analytics on the service we provide. Our services offer 100% Transparency Reports of QA & KPI's. You can access the real-time status of your campaign at any given moment and without having to ask a technician. You can update contact data and monitor overviews and data - all in one portal.
Call recording

100% Call recordings

We provide a Call Monitoring & Recording, On-demand Recording that records call as a regular part of our workflow. Phone conversations are recorded one-way, two-way, or both-ways at the same time. It's your choice. You may also monitor and listen silently to ongoing calls. You can even send a message to the agent, which is very helpful during the training period.

Call Portal Customization

Create your campaign with numerous possibilities to build with an unlimited number of data fields. You have full control over your data set and can control what information you want to store about your contacts, with No limit. Our fully customizable agent screen Create a mask that feels just right – you may add and customize it with scripting.
Dedicated Toll free number and Caller ID

Dedicated Toll Free Numbers & Caller ID

We provide a dedicated caller ID(s), both TFN or Local No., which customers can call back, & help build trust. You have the option to decide: between services without caller ID to where we will use your company's number as our caller ID, or with one caller ID for all your company's calls, & phone no. for each campaign|company. All-inclusive & cost-effective price point.
Auto predictive dialer - Telemarketing

Auto-Predictive Outbound Dialing

Our services come with a preview and predictive dialer. It is useful when calling B2B and the most time-efficient feature when doing outbound. Calls monitored by AI decide how many simultaneous calls attempt to help increase productivity. Staff may choose the right dialing method for each campaign to prepare to attend calls.

All-in-one Outsourcing Solution​

We offer a wide range of products and services from advanced Call Center IT Solutions, Customer Service, Call Center Assessments-Consolidation-Setup and Developers, to Robotic Automated Call Center Services.

Want To Learn More About Our Services?

let’s talk

Our Services
BPO and Web Developers

Locations

Dubai UAE, & North Carolina USA

Phone

‪USA: +1(908) 867-8233‬

‪UAE: +971 4 254 7268 | +971 54 756 0954

Email

info@geralyn.tech